Support

Something not working, or a question the answers below don't cover? Email support@rinktally.com and we'll help. If you're writing about a specific game or player, mentioning the team name and the date of the game helps us find it faster.

You can also reach us from inside the app: Settings → Send Feedback, or Settings → Contact Support.

Looking for how something works rather than a fix? Our guide walks through the app step by step, whether you coach a team, follow your own player, or just want to see the score.

Getting Started

Signing in

RinkTally has no password. You sign in with a one-time code sent to your email address, or with Apple or Google. If the code doesn't arrive, check your spam folder and confirm you entered the same address you signed up with.

Coaches: adding your team

Create your team, add players to the roster, and you can start tracking a game right away. Parents get access by invitation — open a player and send an invite to the parent's email address.

Parents: linking to your player

A parent account is linked to a player by the coach's invitation, sent to your email. Once linked, you can track your own player's stats and control whether that tracking data is visible to the coach.

Family and friends: following a player

Grandparents, aunts and uncles, and family friends can follow a player's games with a follow code— eight characters, like ABCD-2345. Only that player's parent or coach can create one. Install the app, sign in, choose Follow a Player, and enter the code.

Following shows the live score, the period, shots on goal and each goal as it happens — not the roster, the schedule, or anything about other players. You can follow more than one player, and a coach can share a single code covering the whole team. To stop, open a player and tap Stop following, or use Settings → Stop following everyone.

You don't need an account to watch. Choose Just here to watch a game? and enter the code — no email, no password. That account lives only on that phone, so add your email in Settingsif you don't want to lose what you follow when you change or reinstall it.

If the player is your own child, tap Is one of these your child?on your home screen and the coach can link you as a parent — they don't need your email address in advance.

Codes expire after 30 days and can be used up to ten times. Whoever created a code can turn it off or remove a follower at any point, and a coach can switch off parent-created codes for their whole team.

Subscriptions & Billing

Managing or cancelling

Subscriptions bought in the app are processed by Apple or Google and are managed in your store account — on iPhone or iPad, Settings → [your name] → Subscriptions; on Android, Play Store → Profile → Payments and subscriptions → Subscriptions. Cancelling stops the next renewal and your access continues to the end of the period you have already paid for.

Deleting the app or your RinkTally account does not cancel a subscription. Cancel it in your store account first.

Restoring a purchase

New device, or reinstalled the app? Sign in with the same account, open Upgrade, and tap Restore purchases.

Refunds

Apple and Google process these purchases, so refunds are handled by them under their own policies and we cannot issue them directly. Full billing terms are in our Terms of Service.

Coupon codes

Have a code from your association or club? Open Upgrade, enter it under Have a code?, and tap Redeem. A code can only be redeemed once per account.

Your Account & Data

Deleting your account

Settings → Delete Account. This permanently deletes your account and cannot be undone. If you coach a team, your team will lose its coach, but players, games, and parent tracking data are not deleted. Cancel any subscription in your store account first.

You can also request deletion by email, without the app installed — how to delete your account covers both routes, what gets deleted, and what is kept.

Privacy

What we collect and how it is used is described in our Privacy Policy. Children don't create accounts — coaches and parents enter player information on their behalf.

Still Stuck?

Email support@rinktally.com. Bug reports and feature requests are both welcome — a lot of what's in RinkTally started as a message from a coach or parent.